Returns & Exchanges

At The Brokedown Palace Ltd., we want you to be fully satisfied with your purchase. If your items aren't quite right, you can return them within 30 days of delivery for a full refund or exchange, provided they are in original condition.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal with your order number and email address to select the items you wish to send back.

• 2.
  Package Your Items

  Securely pack the products in their original packaging, ensuring all tags and labels remain attached to the garments.

• 3.
  Ship It Back

  Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location.

• 4.
  Receive Your Refund

  Once our team inspects the returned items, we will process your refund to the original payment method within 5-7 business days.